Return / Refund Policy

At Simtek, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we’re here to help.

1. Returns:

Eligibility Criteria:

To be eligible for a return, items must be unused, undamaged, and in the same condition that you received them. They must also be in the original packaging.

Returns must be initiated within 3 days from the date of delivery.

Proof of purchase is required for all returns.

Return Process:

Contact our customer support team at +92-327-8448274 to initiate a return request.

Provide your order number, the item(s) you wish to return, and the reason for the return.

Once your return request is approved, we will provide you with a return shipping label or instructions on how to return the item(s).

Return Shipping:

Customers are responsible for covering return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged).

If the return is due to our error, we will provide a prepaid return shipping label.

Refunds/Exchanges:

Upon receiving and inspecting the returned item(s), we will notify you of the status of your refund or exchange.

If your return is approved, refunds will be processed within 3 business days.

Exchanges are subject to product availability. If the requested item is out of stock, we will issue a refund instead.

In exchange over price will be paid by customer.

Exceptions/Exclusions:

Final sale items are non-returnable and non-refundable.

Contact Us: If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact us at +92-327-8448274.

Policy Updates: 

We reserve the right to update or modify our return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Thank you for shopping at Simtek